FREE PDF QUIZ GENESYS MARVELOUS PRACTICE GCX-WFM EXAM FEE

Free PDF Quiz Genesys Marvelous Practice GCX-WFM Exam Fee

Free PDF Quiz Genesys Marvelous Practice GCX-WFM Exam Fee

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q10-Q15):

NEW QUESTION # 10
What is the primary use of intraday monitoring?
Response:

  • A. To adjust agent roles
  • B. To view agent adherence on a weekly basis
  • C. To compare adherence between departments
  • D. To monitor current day's adherence and activity

Answer: D


NEW QUESTION # 11
Which two actions can be monitored through real-time adherence in Genesys Cloud?
(Choose two)
Response:

  • A. Weekly adherence reports
  • B. Agent breaks and lunch activities
  • C. Agent logins for the day
  • D. Adherence to scheduled tasks

Answer: B,D


NEW QUESTION # 12
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:

  • A. Weekly adherence trends
  • B. Daily agent activities and adherence status
  • C. End-of-day adherence summaries
  • D. Real-time adherence to scheduled activities

Answer: B,D


NEW QUESTION # 13
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

  • A. Agent availability
  • B. Forecasted call volume
  • C. Shift start and end times
  • D. Activity code adherence

Answer: B,C


NEW QUESTION # 14
The historical adherence report is useful for:
Response:

  • A. Adjusting agent availability in real time
  • B. Creating real-time schedules
  • C. Reviewing adherence patterns over past shifts
  • D. Monitoring live agent activity

Answer: C


NEW QUESTION # 15
......

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