RELIABLE GENESYS GCX-WFM TEST EXPERIENCE - CUSTOMIZED GCX-WFM LAB SIMULATION

Reliable Genesys GCX-WFM Test Experience - Customized GCX-WFM Lab Simulation

Reliable Genesys GCX-WFM Test Experience - Customized GCX-WFM Lab Simulation

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Tags: Reliable GCX-WFM Test Experience, Customized GCX-WFM Lab Simulation, Reliable GCX-WFM Exam Simulations, Valid GCX-WFM Practice Materials, Reliable GCX-WFM Test Prep

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q20-Q25):

NEW QUESTION # 20
Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:

  • A. False
  • B. True

Answer: B


NEW QUESTION # 21
In Genesys Cloud, what is the first step to approve a time-off request?
Response:

  • A. Synchronize with adherence settings
  • B. Adjust agent availability
  • C. Add a forecast modification
  • D. Access the time-off requests page

Answer: D


NEW QUESTION # 22
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:

  • A. Scheduled Activities
  • B. Impact
  • C. Agent Details
  • D. Adherence

Answer: B


NEW QUESTION # 23
Which component in the Schedule Editor helps create load-based schedules?
Response:

  • A. Schedule Generator
  • B. Shift Optimizer
  • C. Activity Code Editor
  • D. Call Volume Manager

Answer: A


NEW QUESTION # 24
In Genesys Cloud, a load-based schedule is generated based on:
Response:

  • A. Adherence history
  • B. Agent skill levels
  • C. Anticipated call volume and demand
  • D. Quality monitoring data

Answer: C


NEW QUESTION # 25
......

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